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CUSTOMER EXPERIENCE EXPERT

Bedrijf: FAST GROWING MANAGEMENT CONSULTING FIRM (Brussel)

Are you passionate about what drives great brands? Have you got what it takes to turn customer insights into a competitive advantage?  Would you like to assist companies in getting to the top of their game? We invite you to explore this opportunity!

Our client is a leading Belgian management consulting company offering consulting, training and coaching services and solutions to renowned companies, mainly in banking, insurance, telecom & utilities and social and health industries.

They aim to expand their capacity for managing CX projects and therefore are looking to strengthen their team with a Customer Experience Expert.



Functie

In collaboration with the clients, you will define the required actions and guidelines to implement their Customer Experience vision and strategy
What drives you is to listen to, integrate, analyse and act on the voice of the customer enabling you to focus on insights that will have great impact.  
In this role, you will also be a driver for the CX practice, developing the continuous improvement strategy of the service offering and delivery, integrating new insights and creating new business in collaboration with the Sales team.  



Profiel

At least 8 years of project management or consultancy track record, of which at least 5 years of deploying customer experience tools and methodologies.
A curious mind, following trends and developments including, but not limited to, customer experience, customer engagement, company branding, measurement and analysis, customer centric behaviours, transformation strategy and customer journey mapping.  
You have natural talent for engaging customers and all stakeholders involved in the journey.
You are empathic, a good listener and skilfully get to the essence of matters.
A change leader, able to overcome resistance when required.
A co-creator, someone who leads by example, motivating and inspiring team members to strive for excellence.
You are comfortable working in English, Dutch and French.



Aanbod

A solid reputation in supporting key transformation journeys within a wide range of top companies.  
A role with impact, helping companies across multiple industries to discover how to improve their customers’ experience and coaching team members increasing their professional value for the business.
A flat organisation with an HR policy that values individual contributions, initiative, accuracy and autonomy.  
An open, collaborative and highly professional work environment that promotes knowledge sharing.
A healthy work-life balance, fostering creativity, innovation and positive, long-term collaborations.  

Interested to know more about this challenging position, call Agnes Van Gerwen on 02/743 27 82 or send in your application and detailed curriculum vitae to agnes.vangerwen@meritselect.com



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